The Arizona Gilbert Hospital and Florence Hospital at Anthem closed in June of 2018. Financial problems, including millions of dollars of debt, caused the closure of the hospitals. This has created issues for patients who had obtained medical care from the hospitals to have access their EHR (Electronic Health Record) / EMR (Electronic Medical Record). The EHRs were stored on the Medhost EHR system, without having an EHR, these patients may be prevented from receiving proper treatment. As some patients tried receiving medical care from new doctors they were halted. These doctors couldn't give proper medication or treatment without knowing the patient's full medical history.
The hospitals are now allowing the patients to access their EHR/EMR until June 23, 2019. This will allow all the previous patients to gain the information that they need to receive further treatment. After June 23rd, these records will be destroyed to protect the privacy of the patients. This adds urgency to those patients who want to get their health records.
If you're a former patient of either hospital, you can obtain copies of medical records by filling out a medical record request form for either Gilbert Hospital or Florence Hospital at Anthem and send it to This email address is being protected from spambots. You need JavaScript enabled to view it.. All requests go through Resolute Commercial, a third party company that represents the Gilbert and Florence Hospitals.
Copies of the EHR / EMR request forms may also be obtained by emailing This email address is being protected from spambots. You need JavaScript enabled to view it., calling 480-947-3173 or mailing Resolute Commercial at 7201 E. Camelback Road, Suite 250, Scottsdale, Arizona. After processing, requested medical records will be available for pickup in person at the Resolute Commercial offices at 7201 E. Camelback Road, Suite 250, Scottsdale, Arizona. Proper identification will be required to pickup EHR/EMR records, such as a photo ID or a power of attorney.
If patients are unable to pick up the records in person, you must make other arrangements before the June 23rd deadline. Other arrangements can be made by emailing This email address is being protected from spambots. You need JavaScript enabled to view it., calling 480-947-3173, or mailing Resolute Commercial at 7201 E. Camelback Road, Suite 250, Scottsdale, Arizona.
Over 300 patients have been denied access to their EHR/EMR files. The process of getting access to these records has taken months. Now for a short window, the Medhost EHR system is reactivated. Those patients now have the opportunity to retrieve their medical histories.